Frequently Asked Questions
Here you will find answers to the most common questions we get regarding our business processes.
How do I set up an account?
Establishing an account with Smoker Source is simple. Your first transaction will require proof of your age and the payment method of your choice. This is a confidential, one time process that is required by law. ALL first time orders will be held for 4-5 days. Any order after that will ship out MUCH sooner. Once you have established your Smoker Source account, you simply log into your online account, call, fax or mail us your order and it will be promptly shipped to you. Back to the top
How do I receive my order?
All orders are shipped via the US Postal Service. Standard level of service is Priority Mail. Other service options are available upon request. Back to the top
How is my privacy protected?
Smoker Source takes great measures to protect your privacy & personal information. We safeguard your information with secure Web technology and privacy protection. We will never share, exchange or otherwise transfer your information. Back to the top
Can I return product?
Yes. We ask that you contact our customer service center to make return arrangements. All returns are credited to you less the shipping cost. Back to the top
How do I pay for my order?
Smoker Source offers several payment options to suit your needs. They are as follows:
1. Personal Check
2. Money Order.
*NOTE: Please make all payments payable to Seneca Advantage. P.O. Box 532 Salamanca, NY 14779 Back to the top
Call-Back Service
Allows you to leave a message anytime of day 7 days a week...and we will call you back!! Back to the top
Call Center Hours
CALL CENTER HOURS: MON-FRI: 10:00am - 5:00pm EST Back to the top
PACT ACT
President Obama signed the PACT ACT that will prohibit the United Postal Service from delivering cigarettes & smokeless tobacco products. If the PACT ACT goes into affect without any injunctions or alternative distribution options, effective June 28th,
But....Smoker Source (Seneca Advantage) are going to be fighting this so keep checking back for updates!
Or try one of our many filtered cigars that taste and smoke like a cigarette! They are packaged like a cigarette but they are wrapped in tobacco instead of paper! Back to the top
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